FAQs

When will I receive my order?

Most orders are processed within 1–3 business days. Delivery usually takes 7–18 business days depending on your location and the shipping method chosen at checkout.

Can I track my order?

Yes! Once your order is shipped, we’ll send a tracking number to your email so you can monitor your package in real time.

What is your return and refund policy?

We offer a hassle-free return policy within 14–60 days (depending on the product). For full details, please visit our Refund Policy page.

Do you ship internationally?

Absolutely! We ship to most countries worldwide. Shipping times may vary depending on destination.

I received the wrong or a damaged item — what should I do?

Please contact us at support@platinabay.com with your order number and photos. We'll resolve it as quickly as possible.

Can I change or cancel my order after placing it?

We begin processing orders quickly, so changes must be requested within a few hours of ordering. Contact us ASAP at support@platinabay.com

Are your products covered by a warranty?

Some items may come with manufacturer warranties. If applicable, warranty info will be listed on the product page. If you need help, contact us.

Is it safe to order from PlatinaBay?

100%! We use secure checkout, SSL protection, and encrypted payment methods to ensure your data and transaction are completely safe.

Who do I contact for other inquiries?

You can always reach us at support@platinabay.com